FREQUENTLY ASKED QUESTIONS

Piano Lessons, Tuition & Studio Policies

  • Plumrose Piano Studio provides comprehensive piano education across San Francisco (serving the Richmond, Sunset, Pacific Heights, and surrounding neighborhoods):

    • Private Lessons (Ages 5 to Adult): One-on-one instruction in Classical, Jazz, and Popular styles tailored to beginner through advanced students.

    • Preschool Piano Classes (Ages 3 to 5): Small group classes covering rhythm, singing, movement, ear training, and keyboard fundamentals.

    • Seasonal Piano Day Camps: High-energy camps during Summer, Spring, and Winter breaks focused on ensemble playing, music theory, songwriting, and performance.

    • Adult Lessons (Ages 18+): Flexible weekly or bi-weekly (every-other-week) ongoing monthly plans.

  • Tuition is billed as a flat monthly subscription based on 48 lessons per calendar year (accounting for all scheduled studio closures):

    • 30-Minute Weekly Lessons: $258 / month (Adult Bi-Weekly: $188 / month)

    • 45-Minute Weekly Lessons: $387 / month (Adult Bi-Weekly: $282 / month)

    • 60-Minute Weekly Lessons: $516 / month (Adult Bi-Weekly: $376 / month)

    An annual registration fee of $50 is billed upon initial enrollment and renewed each year in the same month. Method books and sheet music are billed separately at cost.

  • Monthly tuition statements are emailed by the 1st of each month and tuition is due by the 7th. A $55 late fee is assessed on all payments not received by the 15th.

  • Yes. Summer lessons remain scheduled at regular days and times by default and can be taken online while traveling. If taking a break, families can put lessons on hold for 2 to 8 consecutive weeks between June and August for a suspension fee of $30 to $60 per week (depending on regular lesson length) to reserve their instructor and time slot for the fall.

  • To discontinue lessons without being billed for the upcoming month, submit the online Lesson Withdrawal Form by the 15th of the month. Submissions received after the 15th require a $60 expedited processing fee to end lessons the following month. All unused makeup credits (booked or unbooked) expire immediately upon withdrawal.

Current Student & Opus1 Portal FAQs

  • Access the portal by navigating to Students → Student Portal Login on plumrosepiano.com. Log in using your registered family email address and password to manage billing, view lesson schedules, and book makeup credits.

  • To earn an automated makeup credit, cancel the lesson through the Opus1 portal at least 48 hours in advance:

    1. Log in to your Opus1 student account.

    2. Locate the scheduled lesson on your calendar.

    3. Select Cancel Lesson with at least 48 hours notice.

    The system will automatically issue 1 makeup credit to your profile. Lessons cancelled with less than 48 hours notice or missed without notice forfeit the lesson fee and do not qualify for a credit.

    • Allowance: Each student may earn a maximum of 3 makeup credits per 90-day rolling period.

    • Expiration: Unbooked makeup credits expire 6 months after the cancellation date.

    • Booking: Credits can be redeemed for any open makeup opening with any studio instructor through Opus1.

    • Combining Credits: Multiple credits can be combined for longer lessons (e.g., three 30-minute credits booked as two 45-minute lessons) by contacting the administrative team.

  • If an instructor is unavailable, the studio makes every effort to provide a qualified substitute teacher to ensure consistency. If a substitute is unavailable, an additional makeup slot is scheduled or a credit is applied directly toward the following month's tuition.

  • Inside the Opus1 portal, click the Billing / Account tab. From there, you can view monthly statements, download itemized PDF receipts, and update your credit card or bank account on file.

  • For assistance with recurring schedule changes, teacher matching, or portal technical issues, email the administrative team directly at studio@plumrosepiano.com.